000034988 - Open Tasks/Activities fails to display attachments from related records in RSA Archer

Document created by RSA Customer Support Employee on Mar 30, 2017
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Article Number000034988
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.2
Platform: Windows
Platform (Other):
Product Name: RSA-0012000
Product Description: Archer Platform
IssueUnder the following conditions:
  1. Task Management is enabled for the application on the application's General Tab in the application builder
  2. The Open Tasks / Activities field has ben put on the layout
  3. The Open Tasks / Activities field has been modified to display the "Attachments" field from the task
  4. Tasks are created that contain attachments.
The following issue occurs:
  • The Attachments field in the Open Tasks / Activities section will display as empty from the record but can be seen when the task is opened.

CauseThis issue is caused by a known defect.

Create the relationship manually and do not use "Task Management" in the application's General tab.
To create the relationship manually:

1. Administration -> 

2. Application Builder -> 

3. Manage Applications ->

4. (your app) ->

5. Fields tab ->

6. Create a new cross reference field ->

7. Target the "Task Management" application ->

8. Include the attachments field in the "Display fields" of the cross reference field configuration

9. Turn off "Lookup" in the new cross reference field configuration

10. Put the cross reference field on layout 

11. Configure the cross reference field to include the attachments field from the tasks

12. Use the created cross reference field to create task records.