000035000 - A Jive error stating "Temporarily Unavailable" is displayed when logging in to RSA Link

Document created by RSA Customer Support Employee on Apr 3, 2017Last modified by RSA Customer Support on Jul 15, 2018
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Article Number000035000
Applies ToRSA Product Set: RSA Link (community.rsa.com)
Platform: All Browsers
IssueWhen attempting to log into RSA Link, a Jive error message stating "Temporarily Unavailable" is displayed.

User-added image
CauseThis error may appear if the cloud service that hosts RSA Link is experiencing an issue or undergoing maintenance.
ResolutionWait for several minutes and try again to see if you are able to log in successfully. It may be necessary to clear your browser cache.
If you continue to experience the issue after several attempts, please contact RSA Customer Support at https://support.rsa.com/contact and quote this article number for further assistance.
NotesKnown performance incidents and maintenance events on the Lithium JX (formerly Jive-x) cloud environments are reported at http://status.lithium.com/.
The RSA Link environment is hosted on the Phoenix (PHX) Datacenter.