000035003 - SNMP support for RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on Apr 5, 2017
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Article Number000035003
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle\
IssueSimple Network Management Protocol (SNMP) monitoring is not supported by any version of RSA Identity Governance and Lifecycle, nor its predecessors (RSA Aveksa, RSA Identity Management and Governance, RSA Lifecycle and Governance).
  • RSA does not support turning on infrastructure/platform SNMP monitoring in the Hardware or Soft Appliance versions of these products.
  • On servers running Software Only versions of the product, and on customer-supplied database servers, customers may choose to implement and maintain their own SNMP system-level monitoring.  
If SNMP monitoring is enabled, any negative impact on RSA product performance or functionality is also not covered by RSA Support.
ResolutionAlternate system monitoring resources are documented in the product's online help:
  • Administration Console Help > Setting Up and Maintaining RSA Via L&G > Monitoring System Processes and Performance.
  • Administration Console Help > RSA Via L&G Linux Command Reference > Status commands.