on Apr 13, 2017Article Content
| Article Number | 000034939 | ||||||||||||||||
| Applies To | RSA Product Set: RSA Identity Governance and Lifecycle RSA Version/Condition: All | ||||||||||||||||
| Issue | The error below may occur when accessing the UI after applying a patch. In the example below, patch 2 is being applied to RSA Identity Governance and Lifecycle 7.0.1 GA. Initialization Status Initialization operations completed with errors. Please resolve the problems(s) before the application server can accept requests. Error: Current software is ant a patch version older than indicated by the database. Update software to a patch version that is greater than or equal to that of the database schema. Software patch version: P02 Database schema at patch version: P04.  | ||||||||||||||||
| Cause | RSA Identity Governance and Lifecycle might encounter this error when the previous hot fix parameter value is not removed during the patch installation. This could also happen if the database is restored on a system with a lower patch level. | ||||||||||||||||
| Resolution | Run the queries below to check the Hotfix parameter and version details in T_SYSTEM_SETTINGS. SELECT * FROM T_SYSTEM_SETTINGS WHERE parameter LIKE '%HotFix%'; The output will be similar to what is shown here:
SELECT * FROM T_SYSTEM_SETTINGS WHERE parameter LIKE '%Version%'; The output will be similar to what is shown here:
The database shows that the schema was created at version 5.1.4, the hot fix is 7.0.0.115344 P04 and the major version is 7.0.1. Although you are trying to deploy P02 in V7.0.1, the system is taking the hot fix value of P04 from the T_SYSTEM_SETTINGS table. In order to fix this issue please contact RSA customer support. It is strongly advised that you have a recent database backup before contacting customer support. |