Article Content
Article Number | 000034939 | ||||||||||||||||
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: All | ||||||||||||||||
Issue | The error below may occur when accessing the UI after applying a patch. In the example below, patch 2 is being applied to RSA Identity Governance and Lifecycle 7.0.1 GA.
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Cause | RSA Identity Governance & Lifecycle might encounter this error when the previous hot fix parameter value is not removed during the patch installation. This could also happen if the database is restored on a system with a lower patch level. | ||||||||||||||||
Resolution | Run the queries below to check the Hotfix parameter and version details in T_SYSTEM_SETTINGS.
The output will be similar to what is shown here:
The output will be similar to what is shown here:
The database shows that the schema was created at version 5.1.4, the hot fix is 7.0.0.115344 P04 and the major version is 7.0.1. Although you are trying to deploy P02 in V7.0.1, the system is taking the hot fix value of P04 from the T_SYSTEM_SETTINGS table. In order to fix this issue please contact RSA Customer Support. It is strongly advised that you have a recent database backup before contacting customer support. |