RSA Archer Infrastructure and Maintenance Best Practices

Document created by Elena Komarova Employee on Apr 14, 2017Last modified by Connor Mccarthy on Jul 28, 2020
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On-Demand Lab Details




In order to register for a class, you need to first create an EMC account

If you need further assistance, contact us



This on-demand learning course offers the learner instruction on best practices to consider when developing RSA Archer, both from an infrastructure and administrative point of view.



Supporting an RSA Archer environment can be approached from a number of angles. This course will offer you some guidance on best practices to follow for system maintenance, tools that will help you in that process, and some insight into some great community-provided resources. The target audience for this course includes both RSA Archer administrators as well as personnel responsible for maintaining the supporting system components.  An on-demand lab environment accompanies this course, allowing students to practice making system changes and experimenting with supporting tools in a no-risk environment.





Delivery Type

On-Demand Lab



Approximately 3 hours of On-Demand Learning; 1 hour learning and typically 2 hours lab time

Includes 10 hours of lab access over a 14-day period


Accessing the Lab Environment

Lab exercises are performed in the RSA University virtual lab environment. The downloadable Lab Guide provides detailed instructions on access the environment. For more information please view the document Access RSA University Virtual Labs – available on the RSA University site: RSA University Content.


Prerequisite Knowledge / Skills

Students should have completed the following courses prior to taking this training:

RSA Archer Administrator I
RSA Archer Administrator II


Learning Objectives

Upon successful completion of this course, participants should be able to:

  • Identify preferred server settings
  • Explain the function of each plugin included in the Archer Control Panel
  • Follow standard troubleshooting techniques for some common platform features
  • Locate helpful utilities on the RSA Archer Customer/Partner Community
  • Know where to go to find additional help 


Course Outline

Module 1 - Server Settings

  • Recommended configuration settings
  • Database best practices
  • RSA Archer Services
  • CPU/RAM Sizing

Module 2 - Archer Control Panel Plugins

  • Cache Monitor
  • Certificate Manager
  • Configuration Report
  • Job Engine Manager
  • Local Settings
  • Monitoring Console
  • Output Window
  • Installation Settings
  • Instance Management

Module 3 - Troubleshooting Techniques

  • Notifications
  • DDEs
  • Calculations
  • Access Control
  • Data Imports
  • Data Feed Manager
  • Data Retrieval & Reporting
  • General Performance Issues

Module 4 - Community-Provided Utilities

  • Log Analyzer
  • Mail Merge Template Generator
  • Archer Toolbox
  • Bulk User Uploader
  • Bulk Password Reset Tool
  • Bulk User Manager
  • Bulk Record Deleter
  • API Template

Module 5 - Additional Resources

  • Online Documentation
  • RSA Link
  • RSA Archer Knowledge Base
  • Contacting Support






On-Demand Lab Details




In order to register for a class, you need to first create an EMC account

If you need further assistance, contact us