000035038 - Unexpected device deletion failed log message during RSA SecurID Access authentication

Document created by RSA Customer Support Employee on Apr 14, 2017
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Article Number000035038
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: Cloud Authentication Service
IssueThe Administration Console's User Event Monitor may show an unexpected "Device deletion failed" message for an additional authentication performed with a SecurID token in New PIN Mode.
This log message may be seen for RADIUS and other cloud authentication service scenarios.
CauseThe underlying SecurID Access cloud authentication service processing incorrectly generates this message.
ResolutionThis message can be safely ignored and may be removed in a future release.

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