000034806 - How to access the RSA Data Protection Manager Data Protection Manager hardware appliance virtual remote console when using iDRAC 5

Document created by RSA Customer Support Employee on Apr 14, 2017Last modified by RSA Customer Support on Jul 2, 2018
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Article Number000034806
Applies ToRSA Product: Data Protection Manager Hardware Appliance - Model PowerEdge 2950
RSA SecurId Hardware Appliance - Model PowerEdge 2950
IssueThe following error occurs when trying to connect to the iDRAC 5 virtual console:
Error when reading from SSL socket connection

If the Java console is open you may see the following error:

==== propertyChange: (SESSION_STATE):CONNECTING====
02/09/2017 10:37:12:477:  SSL: context protocol = SSLv3
==== propertyChange: (VIDEO_PANEL_SIZE_CHANGED):java.awt.Dimension[width=1600,height=1600]====
==== propertyChange: (VIDEO_PANEL_SIZE_CHANGED):java.awt.Dimension[width=1600,height=1600]====
02/09/2017 10:37:12:544:    SSLv2Hello
02/09/2017 10:37:12:544:    SSLv3
02/09/2017 10:37:12:544:    TLSv1
02/09/2017 10:37:12:544:    TLSv1.1
02/09/2017 10:37:12:544:    TLSv1.2
02/09/2017 10:37:12:544:  ======connectToPort======
02/09/2017 10:37:12:546: User Login Request: 0x100
02/09/2017 10:37:12:547:  ======connectToPort - sendRequest======
02/09/2017 10:37:12:548: IOException on AVSP socket.

Sending packet: com.avocent.kvm.e.a.bf@1ee60cb (8, 208).
javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate)
at sun.security.ssl.SSLSocketImpl.checkEOF(Unknown Source)
at sun.security.ssl.SSLSocketImpl.checkWrite(Unknown Source)
at sun.security.ssl.AppOutputStream.write(Unknown Source)
at java.io.BufferedOutputStream.flushBuffer(Unknown Source)
at java.io.BufferedOutputStream.flush(Unknown Source)
at java.io.DataOutputStream.flush(Unknown Source)
at com.avocent.kvm.d.b.g.b(Unknown Source)
at com.avocent.kvm.d.b.i.run(Unknown Source)
Caused by: javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate)
at sun.security.ssl.Handshaker.activate(Unknown Source)
at sun.security.ssl.SSLSocketImpl.kickstartHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readDataRecord(Unknown Source)
at sun.security.ssl.AppInputStream.read(Unknown Source)
at java.io.DataInputStream.read(Unknown Source)
at java.io.DataInputStream.readFully(Unknown Source)
at java.io.DataInputStream.readFully(Unknown Source)
at com.avocent.kvm.e.a.a.a(Unknown Source)
at com.avocent.kvm.e.t.run(Unknown Source)

ResolutionTo resolve this issue:
  1. Download and install Oracle's latest 1.6 Java Development Kit (JDK), 32-bit.
  2. Run the Java Control Panel. On the Java tab, click the View button and make sure to only have the 1.6 JRE enabled:

Java control panel

  1. Log in to iDRAC web console and go to Console.
  2. Ensure the Plug-in Type is set to Java. If i t is not, you can change it via the Configuration link.
  3. Click Connect.
  4. When prompted with Java's security warning about using an out-of-date version of Java, select Allow as such:

Security Warning