|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: SA Security Analytics Server
RSA Version/Condition: 10.6.2.x, 10.6.3
|Issue||After a SA host is upgraded and rebooted as per upgrade instruction, the SA still prompts to 'Reboot Host' or 'Rebooting' in Hosts UI.|
|Cause||SA appliance status didn't get updated correctly.|
|Resolution||The followed steps can be performed to fix the issue.|
1) SSH to SA headunit
2) #mongo puppet
It should return one record about host in question with state of ‘REBOOT REQUIRED’ or something like that. If so, go to next step.
If not, contact RSA NW support team.
6) Go back to SA Hosts UI, It should have ‘Update available’ for SA host in question.
7) Re-run Update and it will prompt 'Reboot Host' again, reboot the host, it should display ‘Up-to-Date’ after reboot.