000035052 - RSA Identity Management and Governance Group Access is not shown under the account popup screen for users

Document created by RSA Customer Support Employee on Apr 21, 2017Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000035052
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1
IssueUsers are unable to see what groups are assigned to their account under  the account pop up screen that they can access  under Users > Username > Access > Account > Groups, even though the groups are visible to the AveksaAdmin when accessing the same Access page account popup window. This is only the case for accounts that have groups. Entitlements are shown correctly in the  account popup screen.
The example below shows a user that has access to an Account called Administrator, which has a few group entitlements associated with it. When logged in as AveksaAdmin and looking at this user's access (Users > <user name> > Access >  Administrator > Groups), the group entitlements are visible under Groups in the account popup window.  
User-added image

When the user logs in using his credentials, he cannot see the group entitlements under Users > <user name> > Access >  Administrator > Groups.
User-added image
CauseThis is a bug which is fixed in 6.9.1 P22, 7.0.1 P03, and 7.0.2.
ResolutionPlease upgrade to one of these versions: 6.9.1 P22, 7.0.1 P03, or 7.0.2 to resolve this issue.
WorkaroundLogin as Athe veksaAdmin to view group entitlements for individual users in the account popup screen under the users' Access tab in the UI.