000035086 - Runtime error occurs when attempting to view the Version Upgrades page on RSA Link

Document created by RSA Customer Support Employee on Apr 24, 2017Last modified by RSA Customer Support Employee on Jun 3, 2017
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Article Number000035086
Applies ToRSA Product Set: RSA Link (community.rsa.com)
Users: RSA Customers, Partners, and Employees
Platform: All Browsers
IssueAfter clicking on the Version Upgrades button on one of the product downloads pages on RSA Link, the error screen below is displayed.
Server Error in '/rsalinkscoladmin' Application.

User-added image
CauseThis error indicates that there is an issue with the service on which the "Version Upgrades" page (also known as the "Additional Downloads" page) resides.
ResolutionIf you experience this issue, please contact RSA Customer Support to notify them of the error so that it can be resolved.
WorkaroundDepending on the product for which you intend to obtain downloads, you may be able to log in directly to RSA Download Central and access the content from that location.