Article Number | 000035093 |
Applies To | RSA Product Set: Security Analytics RSA Product/Service Type: SA Security Analytics Server RSA Version/Condition: 10.3.x, 10.4.x, 10.5.x, 10.6.x Platform: CentOS |
Issue | I need to find the Serial Number of my RSA Netwitness or RSA Security Analytics appliance. |
Resolution | To retrieve the serial number of your appliance using the Security Analytics WebUI, please follow these steps
- Login to the NetWitness or Security Analytics WebUI as Administrator.
- Navigate to the Administration | Services tab.
- Select the Service on an appliance you want to confirm the serial number. (You do this through the Services tab and not the Host tab which is counter-intuitive.)
 - From the System tab, select the "Host Tasks" option.
 - From the Task pick list select "Show Serial Number" and Click the 'Run' button.
 - The appliance serial number will be displayed in the "Output" window. Provide this serial number to Technical Support when initiating an RMA.
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Notes | It is possible to lookup the serial number from the CLI using the following command as well:
[root@S5-PHYB-01 ~]# dmidecode -s system-serial-number C55N776
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