000035093 - What is the Serial Number for my RSA NetWitness or Security Analytics Appliance

Document created by RSA Customer Support Employee on Apr 28, 2017Last modified by RSA Customer Support Employee on Apr 28, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000035093
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics Server
RSA Version/Condition: 10.3.x, 10.4.x, 10.5.x, 10.6.x
Platform: CentOS
IssueI need to find the Serial Number of my RSA Netwitness or RSA Security Analytics appliance.
ResolutionTo retrieve the serial number of your appliance using the Security Analytics WebUI, please follow these steps
  1. Login to the NetWitness or Security Analytics WebUI as Administrator.
  2. Navigate to the Administration | Services tab. 
  3. Select the Service on an appliance you want to confirm the serial number.  (You do this through the Services tab and not the Host tab which is counter-intuitive.) User-added image
  4. From the System tab, select the "Host Tasks" option.User-added image
  5. From the Task pick list select "Show Serial Number" and Click the 'Run' button.User-added image
  6. The appliance serial number will be displayed in the "Output" window. Provide this serial number to Technical Support when initiating an RMA.

NotesIt is possible to lookup the serial number from the CLI using the following command as well:
[root@S5-PHYB-01 ~]# dmidecode -s system-serial-number