000035121 - RSA Authentication Agent 7.3.2 for Microsoft Windows SecurID passcode prompt does not appear if the lockout is automatic

Document created by RSA Customer Support Employee on May 3, 2017Last modified by RSA Customer Support Employee on May 12, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000035121
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.3.2
 
IssueThe desktop machine with the RSA Authentication Agent 7.3.2 for Microsoft Windows has been configured with a setting to unlock the machine with RSA credentials and the timeout is set to 60 minutes.
If a machine is allowed to get locked automatically after the configured time interval, the user does not get passcode prompt. A user first authenticates with the SecurID passcode. After 60 minutes of idle time, the machine automatically locks out and the user is prompted for their Windows password but not for the SecurID passcode.
However, if the user locks the machine manually and then tries to unlock it, the user is prompted for their SecurID passcode. The expected behavior is that after 60 minutes of idle time, the user should be prompted for their SecurID passcode.
CauseThis issue has been reported in defect AAWIN-2347.
ResolutionThis issue has been resolved in RSA Authentication Agent 7.3.2 build 85 for Windows. Please download RSA Agent 7.3.2 build 85 here.
To confirm if this is still the latest build, please contact technical support.

Attachments

    Outcomes