000034956 - How to subscribe to Service Notifications for RSA SaaS and Hosted products

Document created by RSA Customer Support Employee on May 4, 2017Last modified by RSA Customer Support on Jun 14, 2018
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Article Number000034956
Applies ToRSA Product Set:

  • RSA Adaptive Authentication for eCommerce
  • RSA Adaptive Authentication Hosted
  • RSA Adaptive Authentication Cloud
  • RSA Adaptive Authentication On Premise (RSA Central, eFraudNetwork)
  • RSA SecurID Access (Cloud Authentication Service)
IssueCustomers with RSA SaaS (Software-as-a-Service) or Hosted products or product features need timely information about the service status of those products.

This includes:
  • Status reports for outages
  • Status reports for upgrades
  • Notification of unplanned outages

This is particularly important for customers' operational and management staff who are responsible for the 24x7 uptime of critical applications.
ResolutionRSA publishes service notifications for SaaS and hosted products within RSA Link.

If you have an active maintenance contract and registered as a customer or partner then you will be automatically subscribed to receive service notifications for your SaaS and Hosted products.

You may also opt-in manually by following the products' Service Notifications pages on RSA Link, as explained in the following article: How do I subscribe to product advisories on RSA Link?

Current and some past notifications can also be viewed on the product's Service Notifications page within RSA Link.
NotesContact RSA Customer Support for further assistance subscribing to or unsubscribing from notifications or for any general issues using RSA Link.

If you are not receiving expected notifications, check your Junk Mail folder and reference the following articles which may apply:

You may also want to verify that you are checking the correct email address for notifications.  To view the email address configured for your account, simply click on your avatar in the top-right corner of the website and your email address will be displayed under your name and profile picture.
 
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If you are still not receiving expected notifications, contact RSA Customer Support.

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