000024975 - Error message "failed to preload on startup in Web application" in RSA Federated Identity Manager (FIM) 2.5

Document created by RSA Customer Support Employee on May 5, 2017
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Article Number000024975
Applies ToRSA Product Set: Federated Identity Manager (FIM)
RSA Product/Service Type: Federated Identity Manager (FIM) Plugin
RSA Version/Condition: 2.5
IssueAn error message similar to the example below occurs in RSA Federated Identity Manager (FIM) 2.5.
<Apr 20, 2005 7:39:13 AM CDT> <Error> <HTTP> <BEA-101216> <Servlet: "action" failed to preload on startup in Web application: "samlconfig".javax.servlet.ServletException">

User has FIM custom plugin that utilizes commons-logging.jar in Axis Web Service processing.
CauseThere is a conflict between 2 versions of commons-logging.jar installed with RSA Federated Identity Manager (FIM).
One version is contained in the "samlassertingparty" application, and the other is bundled in the samlconfig.war file.
ResolutionTo correct this issue, contact RSA Customer Support and request hot fix FIM2511_FX3_1. 
This hot fix contains the updated commons-logging.jar file that can be deployed into the samlassertingparty application.
Legacy Article IDa26172