|Applies To||RSA Product Set: RSA Identity Governance and Lifecycle|
RSA Version/Condition: 7.0.0, 7.0.1
|Issue||A workflow item is stuck in the Cancelling state and is not moving to the Cancelled state. Additionally the server may be experiencing performance problems with high CPU consumption. The server may indicate that a large amount of JVM Heap Memory is in use. |
|Cause||The Cancelling request state is intended to be a temporary state and the request should transition automatically to the Cancelled state without user interaction. There may be a variety of reasons a request may be stuck in the Cancelling state. If the issue is occurring frequently you should look into the cause for the failures.|
You can force a request to move from the Cancelling to the Cancelled state through the following procedure.