|Applies To||RSA Product Set: SA Identity Governance and Lifecycle|
RSA Version/Condition: 7.0.0, 7.0.1, 7.0.2
|Issue||After restoring a copy of an RSA Identity Governance and Lifecycle database using the avdbimport command and restarting Access Certification Manager (ACM), it is noted that all collectors and connectors are failing and that POP3 email is not working as expected. |
Access Fulfillment Express (AFX) may also not work correctly (see article 000034797 - RSA Identity Governance and Lifecycle Access Fulfillment Express (AFX) failure on startup with the message "Error processing initialization response"
The aveksaServer.log file (/home/oracle/wildfly-8.2.0.Final/standalone/log/aveksaServer.log) shows the following errors:
04/27/2017 16:06:56.448 ERROR (default task-109) [com.aveksa.server.utils.PasswordTypePropertyHandler] Error in decryption method=ManagePasswordTypeProperties
04/27/2017 16:03:10.192 ERROR (ApprovalInboxProcessorServiceProvider) [com.aveksa.server.email.mailboxmonitor.MailboxMonitorThread] Error Processing Email
This issue may occur if:
|Resolution||Recover the encryption key file F1M.key from the master key storage directory (/home/oracle/security/) as per the instructions on page 34 of the RSA Identity Governance and Lifecycle V7.0.1 Database Setup and Management Guide.|
For AFX failures see the separate article RSA Identity Governance and Lifecycle Access Fulfillment Express (AFX) failure on startup with the message "Error processing initialization response."
|Workaround||If a copy of the Encryption Key file is not available, then it is possible to update the passwords in all aspects of the product where they may have been encrypted by accessing the configuration pages, entering the password again, and saving the changes. Places where passwords are used include, but are not limited to, connectors, collectors, AFX truststore passphrase and email configuration.|