000034946 - RSA Identity Governance and Lifecycle 6.9.1 and higher request stays in an Open state when trying to delete roles

Document created by RSA Customer Support Employee on May 9, 2017
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Article Number000034946
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1+
 
IssueWhen deleting roles from the UI, the resulting change request stays in an Open state and no processing workflow is generated, as shown here:
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Note the absence of a processing workflow:
 

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CauseWe were keeping the indirect change item operation as Delete, when the role is deleted. As a result, when the Entitlement Require Account is set to Yes in Resources > Application/Directories > Request, we see exceptions and no processing workflow is formed. As a result, the CR remains in the Open state.
 
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ResolutionUpgrading to V7.0 P05, V7.0.1 P02 or V7.0.2 will fix the issue.
WorkaroundAs a workaround, change the parameter ofEntitlements Require Account to No under Resources > Application/Directories > Requests.
 
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This will allow the deletion of roles without exceptions and errors.

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