on May 9, 2017Article Content
| Article Number | 000034946 |
| Applies To | RSA Product Set: RSA Identity Governance and Lifecycle RSA Version/Condition: 6.9.1+ |
| Issue | When deleting roles from the UI, the resulting change request stays in an Open state and no processing workflow is generated, as shown here: Note the absence of a processing workflow:  |
| Cause | We were keeping the indirect change item operation as Delete, when the role is deleted. As a result, when the Entitlement Require Account is set to Yes in Resources > Application/Directories > Request, we see exceptions and no processing workflow is formed. As a result, the CR remains in the Open state. |
| Resolution | Upgrading to V7.0 P05, V7.0.1 P02 or V7.0.2 will fix the issue. |
| Workaround | As a workaround, change the parameter ofEntitlements Require Account to No under Resources > Application/Directories > Requests. This will allow the deletion of roles without exceptions and errors. |