|Applies To||RSA Product Set: ECAT, NetWitness Endpoint|
RSA Product/Service Type: ECAT
RSA Version/Condition: 126.96.36.199,188.8.131.52
O/S Version: Server 2012 R2
Product Name: RSA-0015010
Product Description: RSA ECAT Host License (per host)
|Issue||A runtime error has occurs when upgrading the UI from 184.108.40.206 to 220.127.116.11. Note this may be present on other upgrades, but this was the observed version. The error is listed below:|
Runtime Error (at 193:2119):
Error on line 0, position 0: The system cannot find the path specified
|Cause||This seems to be attempting to update a path/location that is either inaccessible or missing. The exact cause is currently unknown.|
|Resolution||There are two ways to try and remediate this. The first is shown below:|
1. Uninstall fully the previous ECAT UI. Go into the software installer for that version of RSA ECAT and launch the installer.
2. Assuming the ECAT UI is the only item already installed, when hitting Next, deselect the UI under Custom Installation, and uninstall the product.
3. Complete the uninstallation.
4. Run the new NWE installer, select the UI, and complete the installation.
If the uninstall option above fails, the next option can be attempted:
|Workaround||If none of this works, contact RSA Customer Support for a copy of the NWE UI folder from the target version of the ECAT installer.|