000035081 - RSA Identity Management and Governance DB logs, task results, task progress are not available on run details of collections, unification and triggered rules

Document created by RSA Customer Support Employee on May 9, 2017
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Article Number000035081
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1
 
IssueDB logs, task results and task progress are not available on collections, unification and triggered rules.  There are no errors on aveksaServer.log in relation to collections, unification and triggered rules.
The following ORA-600 internal error code error is found in the Oracle alert_<instance name>.log:
Errors in file /oracle/diag/rdbms/iamdev/IAMDEV/trace/DEV_ora_48038004.trc  (incident=182760):
ORA-00600: internal error code, arguments: [25027], [6], [0], [], [], [], [], [], [], [], [], []
Incident details in: /oracle/diag/rdbms/DEV/DEV/incident/incdir_182760/DEV_ora_48038004_i182760.trc
Dumping diagnostic data in directory=[cdmp_20160606115228], requested by (instance=1, osid=48038004), summary=[incident=182759].
Use ADRCI or Support Workbench to package the incident.
See Note 411.1 at My Oracle Support for error and packaging details.
Errors in file /oracle/diag/rdbms/DEV/DEV/trace/DEV_ora_48038004.trc  (incident=182761):
ORA-00600: internal error code, arguments: [25027], [6], [0], [], [], [], [], [], [], [], [], []
Incident details in: /oracle/diag/rdbms/DEV/DEV/incident/incdir_182761/DEV_ora_48038004_i182761.trc
Mon Jun 06 11:52:32 2016
Dumping diagnostic data in directory=[cdmp_20160606115232], requested by (instance=1, osid=48038004), summary=[incident=182760].
Use ADRCI or Support Workbench to package the incident.
See Note 411.1 at My Oracle Support for error and packaging details.
Errors in file /oracle/diag/rdbms/DEV/DEV/trace/DEV_ora_48038004.trc  (incident=182762):
ORA-00600: internal error code, arguments: [25027], [6], [0], [], [], [], [], [], [], [], [], []
Use ADRCI or Support Workbench to package the incident.
See Note 411.1 at My Oracle Support for error and packaging details.

Incident details can be found in the /oracle/diag/rdbms/DEV/DEV/incident/incdir_182761/DEV_ora_48038004_i182761.trc
Dump file /oracle/diag/rdbms/dev/DEV/incident/incdir_182761/DEV_ora_48038004_i182761.trc
Oracle Database 11g Enterprise Edition Release 11.2.0.4.0 - 64bit Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
ORACLE_HOME = /oracle/product/11.2.0
System name: AIX
Node name: mynode
Release: 1
Version: 6
Machine: 00C644944C00
Instance name: DEV
Redo thread mounted by this instance: 1
Oracle process number: 42
Unix process pid: 48038004, image: oracle@mynode.dev.local
*** 2016-06-06 11:52:32.194
*** SESSION ID:(323.5497) 2016-06-06 11:52:32.194
*** CLIENT ID:() 2016-06-06 11:52:32.194
*** SERVICE NAME:(DEV) 2016-06-06 11:52:32.194
*** MODULE NAME:(JDBC Thin Client) 2016-06-06 11:52:32.194
*** ACTION NAME:() 2016-06-06 11:52:32.194

Dump continued from file: /oracle/diag/rdbms/DEV/DEV/trace/DEV_ora_48038004.trc
ORA-00600: internal error code, arguments: [25027], [6], [0], [], [], [], [], [], [], [], [], []
========= Dump for incident 182761 (ORA 600 [25027]) ========
*** 2016-06-06 11:52:32.200
dbkedDefDump(): Starting incident default dumps (flags=0x2, level=3, mask=0x0)
----- Current SQL Statement for this session (sql_id=71njmnkgb4bx0) -----
INSERT INTO T_AV_JOB_STATS VALUES (:B10 , :B9 , :B8 , :B7 , :B6 , :B5 , :B4 , :B3 , :B2 , :B1 )
----- PL/SQL Stack -----
----- PL/SQL Call Stack -----
  object      line  object
  handle    number  name
70001005ef7fc80       127  package body AVUSER.AV_JOBSTATS_PKG
70001005ef81388       934  package body AVUSER.ERROR_HANDLER_PKG
70001005efa2020        56  package body AVUSER.DATABASE_LOGS2
70001005efa2020       146  package body AVUSER.DATABASE_LOGS2
70001005e4ff4d8        60  package body AVUSER.UNIFICATION_LOG
70001005e504758       484  package body AVUSER.UNIF_UTILITIES
70001005e5db1d0       945  package body AVUSER.IDC_RAWDATA
70001000032c930       102  package body AVUSER.IDENTITY_DATA_COLLECTOR
70001000032c930       166  package body AVUSER.IDENTITY_DATA_COLLECTOR
7000100007950b0         1  anonymous block
----- Call Stack Trace -----
calling              call     entry                argument values in hex    
location             type     point                (? means dubious value)   
-------------------- -------- -------------------- ----------------------------
skdstdst()+40        bl       0000000109AE1CC8     20626F6479204156 ?
                                                   000000001 ? 000000003 ?
                                                   000000000 ? 000000000 ?
                                                   000000001 ? 000000003 ?
                                                   000000000 ?
ksedst1()+112        call     skdstdst()           14555B95ADDAEDA9 ?
                                                   3062302020202020 ?
                                                   FFFFFFFFFFD4900 ?
                                                   6E6F6E796D6F7573 ?
                                                   20626C6F636B0A7C ?
                                                   000000000 ? 1107233C0 ?
                                                   2050033FFFD4908 ?
....
....
Resolution
To resolve this issue, please contact RSA customer support.

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