000035101 - RSA Identity Governance and Lifecycle users with Group:  View All Access are unable to view the groups page

Document created by RSA Customer Support Employee on May 9, 2017
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Article Number000035101
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1+
A user wit the Group: View All privilege tries to access the User > Groups page:

User-added image

When trying to access the Groups page the following error displays:

The request cannot be handled

User-added image
ResolutionUpgrading to V6.9.1 P21 or V7.0.1 P03 or V7.0.2 P01 will fix the issue.