000035119 - During migration from RSA Identity Governance and Lifecycle 6.9.1x to 7.0.1  the workflow node loses its configuration

Document created by RSA Customer Support Employee on May 9, 2017
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Article Number000035119
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 7.0.1
  • Queries on SQL Select nodes are empty
  • Node images are from an old development tool
User-added image

  • Decision Nodes have no configuration under status or process
            User-added image
Using the Browser Development tool (F12) shows the following stack in the Console option:
app.js:1 Uncaught TypeError: Cannot read property 'symbols' of undefined
at ak.onRecordLoaded (app.js:1)
at ak.notify (app.js:1)
at ak.react (app.js:1)
at ak.notify (app.js:1)
at ak.onTick (app.js:1)
at app.js:1
at app.js:1

During migration a new system node was created as a general node but no System Operating Node (SON) is active.  Go to Admin > System > Server Nodes tab and a similar configuration should be displayed.
      User-added image
CauseThere is no active SON and workflow configuration scripts cannot be updated without an active SON.
This issue may happen on either an in place upgrade or when a database is exported from a system on 6.9.1 or earlier to another system on 7.0.0 or later.
ResolutionPromote the new system to a SON using the following steps:
  1. Go to Admin > System > Server Nodes.
  2. Click on Make next SON button next to the new system name.
  3. Restart the application          
$ acm restart

  1. On restart, the workflow should be upgraded properly and workflow node display configuration options are as expected.
  2. The aveksaServer.log should contain the following message:
[com.aveksa.server.workflow.WorkflowServiceProvider] Importing workflow archive ACMWorkflow.zip....

  1. Once the application is restarted, Go to Admin > System > Server Nodes tab.
  2. Remove the invalid original node by clicking on the Delete button.