000035133 - In the RSA  Identity Governance & Lifecycle UI console, an individual user's Monitoring page is not loading

Document created by RSA Customer Support Employee on May 9, 2017Last modified by RSA Customer Support on Jul 26, 2018
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Article Number000035133
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
IssueWhen an individual user logs in to the RSA Identity Governance & Lifecycle UI, that individual is not able to view the Admin Monitoring page, as it seems to be loading for a long time with no results shown.  Other logged on users are able to access the Admin > Monitoring page.
Unable to view Admin > Monitoring tab
CauseThere is a problem with the user's UI settings and they need to be reset.
  1. Launch the SQL Developer tool.
  2. As the avuser, run the following queries to determine the individual's UI settings:

SELECT id, user_id, first_name, last_name FROM T_MASTER_ENTERPRISE_USERS WHERE user_id = '<username>';

SELECT * FROM T_SYSTEM_UI_SETTINGS WHERE setting_type = 'TableData' AND user_meuid=<user_meuid>;

Note that <user_meuid> is the value of the output shown in the id column resulting from running the first query.

  1. Based on the results, you will need to open a new case with RSA customer support and reference this knowledge article.

  • If you obtained output, please include it in your case ntoes.
  • If there was no output, include the fact that there was no output from these queries.