|Applies To||RSA Product Set: RSA Identity Governance and Lifecycle|
RSA Version/Condition: All versions
|Issue||When an individual user logs in to the RSA Identity Governance and Lifecycle UI, that individual is not able to view the Admin > Monitoring page, as it seems to be loading for a long time with no results shown. Other logged on users are able to access the Admin > Monitoring page.|
|Cause||There is a problem with the user's UI settings and they need to be reset.|
SELECT id, user_id, first_name, last_name FROM T_MASTER_ENTERPRISE_USERS WHERE user_id = '<username>';
SELECT * FROM T_SYSTEM_UI_SETTINGS WHERE setting_type = 'TableData' AND user_meuid=<user_meuid>;
Note that <user_meuid> is the value of the "id" column resulting from running the first query.