000035133 - In the RSA  Identity Governance and Lifecycle UI console, an individual user's Mmonitoring page is not loading

Document created by RSA Customer Support Employee on May 9, 2017
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Article Number000035133
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: All versions
IssueWhen an individual user logs in to the RSA Identity Governance and Lifecycle UI, that individual is not able to view the Admin > Monitoring page, as it seems to be loading for a long time with no results shown.  Other logged on users are able to access the Admin > Monitoring page.
 
Unable to view Admin > Monitoring tab
CauseThere is a problem with the user's UI settings and they need to be reset.
Resolution
  1. Run the following queries to determine the individual's UI settings as avuser on your SQL Developer tool.
SELECT id, user_id, first_name, last_name FROM T_MASTER_ENTERPRISE_USERS WHERE user_id = '<username>';

SELECT * FROM T_SYSTEM_UI_SETTINGS WHERE setting_type = 'TableData' AND user_meuid=<user_meuid>;

Note that <user_meuid> is the value of the "id" column resulting from running the first query.


 


  1. If the query returns any output, please open a new case with RSA customer support, mention this article and include the output in the case.
  2. If the query does not return any output, please open a new case with RSA customer support, mention this article and include the fact that there was no output from these queries.

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