000035136 - Record Browser not showing Records for System Administrators in RSA Archer 6.x Application

Document created by RSA Customer Support Employee on May 18, 2017
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Article Number000035136
Applies To

RSA Product Set: Archer
RSA Version/Condition: 6.x

IssueWhen records are created by System Administrators or a user that has CRUD rights, System Administrators cannot see any records from the Record Browser screen. However, the records can be seen when clicking on Search.  
User-added image

There is a design constraint due to which fields by the name "Version", Level Id" and "Content Id" cannot be supported in Applications. These names are used as system fields for the internal purpose of the Application and creates issues when created manually.
User-added image

ResolutionRename the field so that it does not match the one of the following:
  • Version
  • Level Id
  • Content Id