000035151 - After an upgrade of RSA Identity Governance and Lifecycle 7.0.x, accessing almost any page results in the message "The request could not be handled"

Document created by RSA Customer Support Employee on May 23, 2017
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000035151
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 7.0.1, 7.0.2
After upgrading from RSA Identity Governance and Lifecycle 7.0.1 P02 to 7.0.1 P03, almost every screen results in the following error message:

The request could not be handled

The page is then inaccessible and the system is basically unusable.

User-added image
CauseThis problem can occur when the ForcePageCleanup custom attribute is set under Admin > System > Settings. Scroll to the bottom of the page, where the Custom settings are defined:
User-added image

ResolutionThis is a bug (ACM-74697) and fixed in 7.0.1 P04 and 7.0.2 P02. For more information on custom attributes, please see article 000028170 on how to use custom settings for ACM UI.
WorkaroundDisable the custom attribute and logout and back into RSA G&L
  1. Go to Admin > System > Settings > Edit.
  2. Scroll to the bottom where the Custom settings are defined
  3. Click on the x to the far right.
  4. Click OK.
User-added image

  1. Log out of RSA Identity Governance and Lifecycle then log back in.