000035171 - UnsatisfiedLinkError in patch.sh after upgrading OpenJDK on an RSA Identity Governance and Lifecycle soft appliance using Red Hat Enterprise Linux (RHEL)

Document created by RSA Customer Support Employee on May 24, 2017
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Article Number000035171
Applies ToRSA Product Set: Identity Governance and Lifecycle 
RSA Version/Condition: 7.0
O/S Version: Red Hat Enterprise Linux (RHEL)
 
IssueWhen attempting to upgrade the RSA Identity Governance and Lifecycle application on a RHEL appliance after upgrading OpenJDK, you may receive the following error:
 
Caught: java.lang.UnsatisfiedLinkError: /usr/lib/jvm/java-1.7.0-openjdk-1.7.0.0.x86_64/jre/lib/amd64/libnet.so: 
libgconf-2.so.4: cannot open shared object file: No such file or directory java.lang.UnsatisfiedLinkError: 
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.0.x86_64/jre/lib/amd64/libnet.so: libgconf-2.so.4: cannot open shared object file: 
No such file or directory at CustomizeACM.run(CustomizeACM.groovy:19) An error occured in the customizeACM command : error code 1 
Step failed! See /home/oracle/Aveksa_7.0.1_P02/logs/7.0.1_P02_2017-01-26-1337.log for more information.
CauseThis will occur when RHEL is missing the GConf2 package. THe patch.sh currently does not check for this requirement before executing.
ResolutionInstall the GConf2 package using yum or rpm.

Yum


yum -y install <package file name>

RPM


rpm -ivh <package file name>
NotesThis requirement may be checked for in a future release.

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