000035201 - RSA employee is unable to access the "Version Upgrades" page on RSA Link

Document created by RSA Customer Support Employee on May 27, 2017
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000035201
Applies ToRSA and Dell EMC employees
IssueWhen clicking on the Version Upgrades button on a product downloads page within RSA Link, the error below is displayed on the subsequent page.
You do not have rights to access this page. Please contact RSA Customer Support.

Alternatively, the error message below may also be displayed on the Version Upgrades page.
An error has occurred while processing your request.  Please contact RSA Customer Support.

User-added image
 
CauseThese errors indicate that you have not yet been provided access to the Version Upgrades page on RSA Link.
ResolutionTo request employee access to the Version Upgrades page, follow the instructions here:  https://community.rsa.com/docs/DOC-72972
NotesIf you have any additional questions or issues regarding this topic, please contact the RSA Link team for assistance.

Attachments

    Outcomes