000034836 - StealthAUDIT hosts have a status of Offline in RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on May 30, 2017
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Article Number000034836
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 7.0
Platform: Linux
IssueApplies to both RSA Via Lifecycle and Governance version 7.0.0 and RSA Identity Governance and Lifecycle 7.0.1.
As part of the Data Access Governance (DAG) module, StealthAUDIT is setup to collect Account and Group information from Windows and Unix Servers.
Account information can be collected, but the Status for one or more hosts, in the Host list in StealthAUDIT, shows that the nodes are Offline or an Exception.
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ResolutionThe cause of the issue was attributed to firewall rules not being in place, when initially adding the hosts; hence they show as Offline.  Once the firewall rules are in place, refresh the hosts so they come back online in the StealthAUDIT Hosts List.