000035120 - RSA Identity Governance and Lifecycle 7.0.1 HTML source edit doesn't work with workflow email node

Document created by RSA Customer Support Employee on May 30, 2017
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Article Number000035120
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle 
RSA Version/Condition: 7.0.1
 
IssueWhen we try to add/make changes to the workflow email node using the source edit, the content doesn't gets saved. For example,
  1. Open any workflow that has a supervisor approval node. Select email options and click on Request w/ reply enabled.
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  1. Click on Source Edit to see the XML content of the data in the email node.
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  1. Add XML tags in the Source Edit text box.
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  1. Go back to the HTML view and we can see that the new content is populated in the HTML view.
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  1. Click Save and re-open the same node. We can see the old content and not the newly saved one.
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You might also see another issue with Source Edit which doesn't open the expected window even after clicking the option multiple times.
ResolutionThis issue is fixed in V7.0.1 P02 HF07, V7.0.1 P04 and V7.0.2 P02.
WorkaroundIf the Source Edit doesn't open a new window we can clear the browser cache and try using keyboard arrows instead of mouse click.

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