000031792 - Viewing details in RSA Adaptive Authentication (Hosted) when clicking on IPs in case listing in Back Office Case Management

Document created by RSA Customer Support Employee on Jun 1, 2017
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Article Number000031792
Applies ToRSA Product Set: Adaptive Authentication (Hosted)
RSA Product/Service Type: Adaptive Authentication (Hosted)
 
IssueWhen a Back Office user is looking over a list of recently created cases using the Case Management function in the Back Office, the following is seen:
 

To enlarge the image, right click on it and choose Open in a new tab.

User-added image
Clicking on an IP address will open the following popup
User-added image

If the Back Office user then clicks OK, the following displays:
User-added image

To enlarge the image, right click on it and choose Open in a new tab.
ResolutionA Back Office user may want details on the IP addresses, not the associated cases.  To see this information, the user should expand the actual case that the IP address she is interested in to view the details:
User-added image

To enlarge the image, right click on it and choose Open in a new tab.
This view will give details such as IP City and ISP.

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