000034815 - RSA Web Threat Detection - Delayed Transactions Not in Shard File for the Correct Hour

Document created by RSA Customer Support Employee on Jun 1, 2017
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Article Number000034815
Applies ToRSA Product Set: Web Threat Detection
RSA Product/Service Type: Mitigator
RSA Version/Condition: 4.6, 5.1 - 6.1
IssueThere are occasions when some WTD transactions do not have the details in the forensics interface.  
After some investigation it was found that the timestamps for these particular transactions are several seconds before the top of the hour. 
CauseThere was an issue, discovered in the code, which causes some transactions at the top of the hour to be put into the wrong hourly log file (shard).
ResolutionEngineering has recognized the need for a code fix. This is scheduled for inclusion in WTD version 6.2.