000035147 - Is it possible to mark a particular user as genuine in RSA Adaptive Authentication (Hosted) 11?

Document created by RSA Customer Support Employee on Jun 5, 2017
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Article Number000035147
Applies ToRSA Product Set: Adaptive Authentication (Hosted)
RSA Product/Service Type: Adaptive Authentication (Hosted)
RSA Version/Condition: 11
IssueIs it possible to mark a particular user as genuine?
ResolutionGenerally, you mark a case as opposed to a particular account as genuine or not. Cases are the result of a transaction that had a rule invoked and the results are listed for a bank representative to review. Once it is marked as genuine, it will always be genuine (unless someone changes it later.) It does not mark the account as genuine, just that particular transaction as genuine. Marking case as genuine does help to lower the future risk scores of the user as genuine, so she will be less likely to be challenged or denied.
If for some reason you never want a particular user challenged or declined (for example a high value user) you can create a simple rule to do this. You would just create a white list with the user in it and then create a high priority rule that would exclude and users on it.