000035225 - How do I reset the password for my RSA Link account?

Document created by RSA Customer Support Employee on Jun 5, 2017Last modified by RSA Customer Support on Feb 14, 2020
Version 10Show Document
  • View in full screen mode

Article Content

Article Number000035225
Applies ToThis article applies to RSA Link and myRSA users who already have an account but need to reset their password.

NOTE:This article does not apply to RSA employees. Employees should engage the RSA Link team for assistance with authentication issues.

IssueI cannot remember my password for RSA Link and myRSA and therefore am unable to log in.

Attempting to log in to RSA Link generates the error message below.

Authentication Error
Your logon information is incorrect. Correct your logon information and try again, or contact the help desk or your administrator.


User-added image
ResolutionFollow the instructions below to reset your RSA Link password using the Forgot Password self-service portal.

The first two steps below can be skipped by navigating directly to https://community.rsa.com/forgot.



  1. Navigate to the RSA Link home page (https://community.rsa.com) and click on the Register Now button.
     
    User-added image
     
  2. On the Registration Portal, click on the Forgot your password? hyperlink next to the Email field.

    User-added image
     
  3. Type in the email address associated with your account and click on the CONTINUE button.
    User-added image
     
  4. You will then be presented with a confirmation message instructing you to check your email.
    User-added image
     
  5. Locate the email (which will be from SelfServiceRSA@rsa.com and will have "RSA Forgotten Password" as the subject) and copy the temporary password.
    User-added image
     
  6. Return to the RSA Link home page and click on the Log In button.  (Shown in Step 1)
     
  7. Log in using the temporary password.
     
  8. You will then be prompted to create a new password, after which you will be logged in successfully to RSA Link.
    User-added image
     

If you experience any issues with these steps, please contact RSA Customer Support.
NotesIf you also wish to reset your On-Demand Authentication (ODA) PIN, you may do so by logging in to the RSA Self-Service Console.

If you need your Security Questions to be cleared in order to configure them again, please submit a request to RSA Customer Support.

Attachments

    Outcomes