|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Agent API
RSA Version/Condition: 8.5, 8.6
|Issue||Using the RSA Authentication Agent 8.6 API with Epic Hyperspace 2016 on a Windows Server with a configured agent and an edited rsa_api.properties file, but the prompt for RSA logon passcode does not display. When a prescription or controlled drug is ordered, it should prompt for RSA passcode with the familiar gray RSA box, but that never shows, so the end user cannot logon.|
|Cause||There is a mistake in the rsa_api.properties file, usually a path to a non-existent or misspelled folder or directory.|
An older version of this problem might have been caused by not copying the aceclnt.dll and the sdmsgs.dll to the Windows Server with the Agent API 8.5 or 8.6, such as Epic Hyperspace.
The sharp (#) in front marks the line not parsed or is a comment.
|Notes||The RSA Ready Implementation Guide for Epic Hyperspace 2016 instructs to:|
One customer was using Citrix VDI desktops to deploy their Epic Hyperspace servers, but these were 32-bit VDIs, and did not have a C:\Program Files (x86)\Epic\v8.3\Shared Files, so this line was the cause of the missing RSA prompt, and needed to be customized in this case to C:\Program Files\Epic\v8.3\Shared Files
Also, because these VDIs were deployed in large numbers from a standard or gold image, the gold image commented out the #RSA_AGENT=<hostname> even though the implementation guide said to change it to the FQDN. However autoregistration worked with TCP to read the system FQDN and use that for logging and to register.