|Applies To||RSA Product Set: ECAT|
RSA Product/Service Type: ECAT
RSA Version/Condition: 4.3.0.x
|Issue||Package has been installed on Linux Agent. Agent is able to send data to RSA NW Endpoint Console Server.|
However the Linux agent fails to show up in the UI.
|Cause||This could be result of generating the incorrect version of the Linux Red Hat package for the machine applied.|
Check the /var/log/messages file on the target machine for following message:
May 20 11:03:31 Linux-1 nwe-agent: Failed to load librpm from /usr/lib64/librpm.so.1, err : [/usr/lib64/librpm.so.1: wrong ELF class: ELFCLASS64]
|Resolution||To verify the correct architecture of the Agent OS (see if it is 32 or 64 bit version) run the following command:|
If the command returns value "x86_64" the machine is a 64 bit.
Likewise if the command returns the value of "i686" or "i386", machine is 32 bit.
Generate a Linux Package for the appropriate architecture.
Screenshot shows the two available versions: