000035193 - Linux Agents Do not show up in the UI in RSA ECAT 4.3.0.x

Document created by RSA Customer Support Employee on Jun 6, 2017Last modified by RSA Customer Support Employee on Jun 6, 2017
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Article Number000035193
Applies ToRSA Product Set: ECAT
RSA Product/Service Type: ECAT
RSA Version/Condition: 4.3.0.x
IssuePackage has been installed on Linux Agent. Agent is able to send data to RSA NW Endpoint Console Server.
However the Linux agent fails to show up in the UI.
CauseThis could be result of generating the incorrect version of the Linux Red Hat package for the machine applied.

Check the /var/log/messages file on the target machine  for following message:

May 20 11:03:31 Linux-1  nwe-agent[25470]: Failed to load librpm from /usr/lib64/librpm.so.1, err : [/usr/lib64/librpm.so.1: wrong ELF class: ELFCLASS64]
The above message is thrown when a 32 bit package is installed on 64 bit machine.

ResolutionTo verify the correct architecture of the Agent OS (see if it is 32 or 64 bit version) run the following command:
uname -m
If the command returns value "x86_64" the machine is a 64 bit.
Likewise if the command returns the value of "i686" or "i386", machine is 32 bit.
Generate a Linux Package for the appropriate architecture.
Screenshot shows the two available versions: