000035235 - Duplicate entitlements are created when an Application has 'Complete Manual Activity Before Collection' enabled in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 12, 2017Last modified by RSA Customer Support on Apr 15, 2020
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Article Number000035235
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.0, 7.0.1, 7.0.2
IssueWhen manually adding entitlements to a user through the user interface where the Application is defined with Complete Manual Activity Before Collection set to Yes (Resources > Applications > General tab), the entitlements are duplicated after running the entitlement collectors.

In this example, application APP1 has Complete Manual Activity Before Collection set to Yes.


User-added image

The app-role Bug is manually added to Cherry Blossom prior to the APP1 entitlement collection run
User-added image

After the entitlement collection run, the app-role is now duplicated in the user's access screen. (Users > Users > {user name} > Access tab).
User-added image

NOTE: The Complete Manual Activity Before Collection feature is used when an application can only be collected on a very infrequent basis and there is a need to add entitlements to a user prior to when the collection can be run.

CauseThis is a known issue reported in engineering ticket ACM-71714.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:
  • RSA Identity Governance & Lifecycle 7.0.1 P03
  • RSA Identity Governance & Lifecycle 7.0.2 P01
  • RSA Identity Governance & Lifecycle 7.1.0
NotesSee related RSA Knowledge Base Articles: