|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 6x,5x
|Issue||Users still show as logged in despite being past the session expiration timeout set.|
|Tasks||Check to be sure the Session Cleanup system job is running.|
- Open ACP
- Go to Job Engine Manager
- Look in All Jobs. You should see SessionCleanupHandler
- If that is not there, choose Menu (Upper Left of Job Engine Manager Screen)
- Choose Session Cleanup from the menu and choose Queue Jobs.
This will schedule the cleanup. When it runs, any user logins past session expiration will be cleared.