000035187 - RSA Archer - User Accounts Incorrectly Showing as Logged In

Document created by RSA Customer Support Employee on Jun 13, 2017
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Article Number000035187
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 6x,5x
IssueUsers still show as logged in despite being past the session expiration timeout set.
User-added image
TasksCheck to be sure the Session Cleanup system job is running.
Resolution1) Open ACP
2) Go to Job Engine Manager
User-added image
3) Look in All Jobs. You should see SessionCleanupHandler
User-added image
4) If that is not there, choose Menu (Upper Left of Job Engine Manager Screen)
User-added image
4) Choose Session Cleanup from the menu and choose Queue Jobs 
This will schedule the cleanup. When it runs, any user logins past session expiration will be cleared.