A user must be enabled for risk-based authentication (RBA) to access a network resource that is protected by RBA. Use the following procedure to enable users manually for RBA.
Enabling users for RBA does not automatically enable RBA. For example, if security questions is specified in the RBA policy, the user needs to answer the security questions in order to meet the RBA policy requirements.
Before you begin
Verify that the RBA policy does not allow automatic enablement. For instructions, see View a Risk-Based Authentication Policy.
In the Security Console, click Authentication > Risk-Based Authentication > Enable Users.
Use the search fields to find a user that you want to enable for RBA. Some fields are case sensitive.
Use the checkboxes to select one or more users that you want to enable for RBA, and click Enable for RBA.
On the Confirmation Required page, click Yes.