Show or Hide Self-Service Features

Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Information Design and Development Employee on Jan 24, 2020
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You can choose which Self-Service features to show or hide on the Self-Service Console. For example, suppose you want users to recover their lost or forgotten passwords by themselves. You can hide the Forgot your password link, which allows users to change their passwords.

The following table lists the features that you can show or hide.


Self-Service Console Page

Options to Enable or Disable


  • Log on section

  • Forgot your password link

  • Troubleshoot your token section

  • Enable your token section

  • Request a new account section

My Account


  • Token is temporarily unavailable or misplaced option

  • Token is permanently lost or damaged option

  • I forgot my PIN option

  • I have forgotten my Smart Card PIN or it is blocked option

  • Other or not sure option



Related Tasks

Configuring Self-Service



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