Request Approvers and Token Distributors can change the type of token requested by users. For example, they can change a request for a keyfob token to a request for a USB token.
Request Approvers and Token Distributors cannot:
Change requests for the on-demand tokencode service to hardware or software token requests, or the reverse.
RSA recommends that Request Approvers and Token Distributors do not change a request for a keyfob to a PINPad-style token because the PIN for a keyfob is not compatible with the PINPad-style token and the PIN fails when users try to use it.
If you change the PIN policy, verify that it does not affect any of the pending token requests. RSA recommends that you take appropriate action on pending requests before you change the PIN policy for any tokens.
For Token Distributor workflow instructions, see Complete User Requests.