Roll Back a Product Update

Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Information Design and Development Employee on Jul 27, 2020
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After you have applied an update, you might need to roll back (remove) the update. For example, RSA Customer Support might suggest that you remove an update. If the last update that was applied is reversible, you can roll it back.

You must roll back updates to your replica instances before you roll back the primary instance.

Note:  Certain component updates and configuration changes related to the operating system, RADIUS, AppServer, Java, or the internal database cannot be automatically reversed by rolling back a patch.


  1. In the Operations Console, click Maintenance > Update & Rollback.

    Under Applied Updates, a list of updates displays with the following information:

    • Version. The version of the update. To see the current version of the RSA Authentication Manager instance, refer to the top of the Update & Rollback page.

    • Updated on. When the update was applied. If a log file is available, you can click Download log to save and read information about the update process.

    • Updated by. The user who applied the update.

    • Action. Displays the Roll Back button or the message “Cannot be rolled back.”

  2. To roll back the last‘ update that was applied, click Roll Back. Only a reversible update can be rolled back.

    Do one of the following:

    • If the rollback requires the system to restart the Operations Console, you are redirected to the Operations Console Restart page to confirm that you still want to roll back the update.

    • If the rollback does not require the system to restart the Operations Console, you are redirected to the Progress Monitor. Use the Progress Monitor to track the rollback status. When the appliance completes the rollback process, the Progress Monitor displays a completed message. View the rollback log for details. If the appliance cannot roll back the update, the Progress Monitor displays an error message.

After you finish 

  • If the deployment includes a web tier, you must update the web tier when you change the version ofAuthentication Manager. Authentication Manager displays an Update button in the Operations Console for each web tier that is not up-to-date.

  • You can download a detailed log file named rollback-version-timestamp.log, where version is the update version number and timestamp is the time that the update was rolled back. For instructions, see Download Troubleshooting Files.




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