The self-service troubleshooting policy defines an alternative form of authentication, such as security questions, used to access the troubleshooting feature. The policy also specifies the circumstances that lock a user out of the troubleshooting feature.
You can edit a self-service troubleshooting policy to change information such as the policy name, the default policy, the alternative authentication method, and the circumstances that lock a user out from the troubleshooting feature.
In the Security Console, click Authentication > Policies > Self-Service Troubleshooting Policies > Manage Existing.
Click the policy that you want to edit, and select Edit.
Make any necessary changes to the policy.
If you have not saved your changes, you can click Reset to restore the policy to its original state.