23090 - TR_R_VIA_OTP_VERIFICATION_FAIL

Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Information Design and Development Employee on Jan 24, 2020
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Message:Authenticator Tokencode verification failed for the user with login id “<user_ id>.”

Description:Verify RSA SecurID Authenticate Tokencode

Problem:Authenticator Tokencode verification failed in the RSA SecurID Access trusted realm. The message might indicate a network or system-level issue, with an unexpected return code, such as HTTP status code 404 “Page Not Found” or HTTP status code 500 “Internal Server Error.”

Resolve 23090 - TR_R_VIA_OTP_VERIFICATION_FAIL

If the message is not caused by a network or system-level issue, the user should try to authenticate again using an RSA SecurID Authenticate Tokencode. If the user still cannot authenticate with this method, contact yourRSA SecurID Access administrator.

 

 

 

 

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