Workflow Policy

Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Information Design and Development Employee on Jul 27, 2020
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Self-Service uses workflow policies to automate deployment of authenticators and to fulfill other requests from users, for example, on-demand authentication (ODA). Workflow policies determine how user requests are handled. They apply to the entire deployment. Each user request is governed by one workflow policy. The workflow policy includes:

  • General workflow settings

  • User and group settings

  • Hardware and software token request settings

  • On-demand tokencode request settings

  • The number of steps for each type of request

  • List of e-mail notification recipients for provisioning requests

  • The content of e-mail notifications for each type of request.

For more information about ODA and RBA, see On-Demand Authentication and Risk-Based Authentication.




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