Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Information Design and Development Employee on Jul 27, 2020
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Message: System cannot determine whether identity source “{3}” and identity source “{4}” are connecting to the same directory server.

Description: Attempting to determine whether the given identity sources connect to the same directory server.

Problem: A connectivity problem exists between the identity source and the LDAP directory server. This problem can occur for any of the following reasons:

  • Incorrectly configured firewall

  • Invalid or expired LDAP credentials

  • Certificate expiration

  • Incorrectly configured or altered LDAP filters

  • Network issues


Verify the LDAP connection. For LDAP-related information, see Add an Identity Source and Identity Source SSL Certificates. To troubleshoot network issues, see Verify an IP Address or Hostname.






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Table of Contents > Troubleshooting > Common Error Messages > 16265 Determine Related Identity Source