A personal identification number (PIN) is a numeric password used to authenticate a user.
Users may be required to create PINs containing both letters and numbers and to change their PINs at regular intervals. A lost or stolen PIN puts protected resources at risk. For this reason, you should instruct users to report compromised PINs as soon as possible.
If users forget their PINs, you cannot require them to change their PINS in order to obtain a new one because users need to know their PINs in order to change them. When a user forgets his or her PIN, you must clear the PIN before the user can create a new one. For instructions, see, Clear an RSA SecurID PIN in the User Dashboard.
Users can also use Self-Service to reset their PINs.