23002 - AUTH_UNSUPPORTED_PROTOCOL

Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Jun 13, 2017
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Message: Received unsupported request from agent “{3}” with IP address “{4}” in security domain “{5}”. Request type: “{18}”

Description: Received unsupported request.

Problem: The device is unsupported because there is no server interface to handle this type of network packet.

Resolve 23002 - AUTH_UNSUPPORTED_PROTOCOL

Procedure 

  1. Verify that the agent host uses a legacy authentication method from agents older than version 5.x. Authentication Manager only accepts agents from releases 5.x and higher.

  2. Contact the manufacturer of the user’s authentication device to find out if the device is eligible to upgrade to a 5.x or higher API.

  3. If the device is enabled for RADIUS, verify that the current version is compatible with the new RADIUS Access-Challenge, including New PIN Mode and Next Tokencode Mode.

 

 

 

 


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