Customizing the Self-Service Console User Help

Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Information Design and Development Employee on Jan 24, 2020
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You can customize the content of the Self-Service Console Help file to reflect how your company uses self-service.

By editing the Self-Service Console Help HTM files, you can customize the Help to:

  • Reflect any changes that you make to the Self-Service Console when editing the properties file.

  • Add information that is specific to your company, for example, terminology.

  • Remove information that is not applicable to your company.

The location of the HTM files on the Authentication Manager appliance is /opt/rsa/am/server/apps/rsa-help/eclipse/plugins/
com.rsa.ucmuserconsole.help/console-help
.

The location of the HTM files on the web tier is RSA_WT_HOME/server/apps/rsa-help/eclipse/plugins/
com.rsa.ucmuserconsole.help/console-help
.

Modifying the Self-Service Console Help file on the Authentication Manager appliance does not modify the Self-Service Console Help file on the web tier. Copy the Self-Service Console Help file from the console-help directory on the appliance to the console-help directory on each web-tier server where you want the customized Help to display.

 

 

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