Configure the SMTP Mail Service

Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Information Design and Development Employee on Jan 19, 2021
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Before you invite users to authenticate with Approve authentication, iIf you plan to use e-mail to deliver on-demand tokencodes or if you plan to notify administrators by e-mail when you run a report, you must configure all Authentication Manager instances to send Simple Mail Transfer Protocol (SMTP) messages.

SMTP settings might not be immediately visible through the replica instance. Data should replicate within 10 to 20 minutes.

Before you begin 

You must be a Super Admin for RSA Authentication Manager.


  1. In the Security Console, click Setup > System Settings.

  2. Click E-Mail (SMTP).

  3. Select an instance.

  4. Click the Next tab.

  5. In the Hostname field, enter the hostname of the mail server to which this instance will send messages.

  6. In the Port field, enter the destination port number for the mail server.

  7. In the From E-mail Address field, enter the e-mail address that you want to display in all outgoing e-mail from this instance. Use an e-mail address to which users can respond.

  8. (Optional) If your mail server connection requires a User ID and password, select Logon Required.

  9. If logon is required, do the following:

    1. Enter the administrator's User ID in the User ID field. This User ID must already be defined in the SMTP mail server.

    2. Enter the password defined for the User ID in the Password field.

    3. Re-enter the password in the Confirmed Password field.

  10. In the Test E-mail Address field, enter the e-mail address to use for testing this instance.

  11. Click Test Connection to test the mail service.

  12. If you configured the primary instance, you can choose to apply the same settings to the replica instance.

  13. After you receive the test e-mail, click Save.




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Table of Contents > On-Demand Authentication > Configure the SMTP Mail Service