Self-Service Console User Experience

Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Jan 24, 2020
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You can allow users to perform the following tasks on the Self-Service Console:

  • Request a Self-Service account

  • Request and enable a SecurID token

  • Provide shipping address for SecurID token

  • Request on-demand tokencode service

  • Change SecurID PIN

  • Request a replacement token

  • Troubleshoot a token problem

  • Access online Help

  • Change on-demand authentication PIN

  • Configure security questions

  • Change password (internal database only)

  • Update user profile

  • View user group membership

  • Request user group membership

  • Configure identity confirmation methods for risk-based authentication

  • Clear risk-based authentication device history





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