Help Desk Administration

Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Link Admin on Sep 18, 2020
Version 15Show Document
  • View in full screen mode

The following table provides information on the most common activities that a Help Desk Administrator performs to manage RSA Authentication Manager.

Your organization determines which tasks a Help Desk Administrator is allowed to perform. Because each organization is different, this table may contain high-level tasks that you cannot perform.

High-Level Task


Familiarize yourself with the product and its components.

RSA SecurID Authentication Process

Follow the rules for determining a user's identity.

Confirming a User’s Identity

Log on to the Security Console.

Log On to the Security Console

Manage users

RSA Authentication Manager Users

User Dashboard

Add a User with Options to the Internal Database

Add a User to the Internal Database

Manage user groups

RSA Authentication Manager User Groups

Add a User Group

Edit User Groups

View User Group Members

Add a User to a User Group in the User Dashboard

View User Group Memberships for a User in the User Dashboard

Manage RSA SecurID Tokens

RSA SecurID Tokens

Deploying RSA SecurID Tokens

Assign a Hardware Token to a User in the User Dashboard

Assign and Distribute a Software Token to a User Using File-Based Distribution in the User Dashboard

Assign and Distribute a Software Token to a User Using Dynamic Seed Provisioning in the User Dashboard

Manage On-Demand AuthenticationOn-Demand Authentication

Enable On-Demand Authentication for a User in the User Dashboard

Enable Users to Set Initial On-Demand Authentication PINs in the User Dashboard

Clear a User's On-Demand Authentication PIN in the User Dashboard

Disable On-Demand Authentication for a User in the User Dashboard

Provide emergency access

Emergency Access for RSA Authentication Manager Users

Emergency Offline Authentication

Manage RSA SecurID PINs


Clear an RSA SecurID PIN in the User Dashboard

Obtain the PIN Unlocking Key for an RSA SecurID 800 Authenticator

Manage RSA Self-ServiceRSA Self-Service Overview

Clear a Cached Copy of Windows Credentials in the User Dashboard

Managing Authenticators for Self-Service Users

Self-Service Request Management

Manage reportsReports
Monitor user activity in real-timeReal-Time Monitoring Using Activity Monitors

View Messages in the Activity Monitor

View Recent Authentication Activity in the User Dashboard




You are here
Table of Contents > Getting Started > Help Desk Administration